Shipping & Delivery
All items will be sent using a courier company of our choice. In most cases we will dispatch items the next business day, items marked 2-3 days will be sent within 3 business days and for items marked “Please call” we will advise you of a delivery time frame.
We require a delivery address and a telephone number for the courier as couriers cannot deliver to PO boxes. We send goods with authority to leave in a safe place; if you have any special requirements please advise us at checkout in the comments section.
Items over 35kg - It is a courier OHS&E requirement that Items over 35kg require assisted unloading, please ensure a second person is available and able to assist the driver unload your delivery.
Items over 70kg - Please note that items over 70kg will require a forklift or crane to unload. If you are unable to provide a forklift or crane it is recommended that you choose the local depot delivery option. If the local depot option is not suitable then a tail lift truck will be required to unload, courier companies charge extra for this service, please contact us prior to purchase for a tail lift quote.
Delivery to remote areas – If couriers do not normally deliver to your address, ours will be no different; it is recommended that you choose the local depot option. Please contact us for confirmation if you are unsure.
A Tax Invoice with tracking details will be sent via email upon dispatch and customers are welcome to contact the relevant freight company to ascertain the approximate delivery date.
We cannot assume any responsibility for shipping delays once goods have been dispatched. Though most delivery delays are out of our control, we are more than happy to assist with any delivery problems.
All pickups are by appointment, Please call us first to make arrangements and confirm availability.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
|6740||WA||PRINCE REGENT RIVER|
|4450-4499, 4680, 4700-4805, 9920-9959||QLD|
|4806-4899, 4900-4999, 9960-9999||QLD|